Privacy Statement
This Privacy Policy explains how we collect, use and protect your personal data when you use Betiton services. We are committed to protecting your privacy and to handling your information in a secure, transparent and lawful way. The policy sets out the types of information we collect, why we use it, who we may share it with and how you can exercise your rights.
Types of data we collect
We collect several categories of information to operate accounts, process transactions and provide customer support. These include personal, technical and transactional data.
Personal data
Personal data covers information that identifies you, such as your name, date of birth, email address, telephone number, billing and residential address, proof of identity and payment details. We collect this information when you register, verify your account or contact customer support.
Technical data
Technical data includes device identifiers, IP address, browser and operating system, device type, screen size, language settings and usage information. We collect this automatically when you visit our site or use our services to help secure accounts and improve functionality.
Transactional data
Transactional data refers to details of your deposits, wagers, wins, losses, bonuses, withdrawals and other account activity. We record timestamps, amounts, payment method and related transaction references necessary for account management and compliance.
Use of information
We use your information to create and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations, provide customer service and carry out responsible gaming checks. We may also use aggregated or anonymised data for analytics and service improvement.
Data protection practices
We protect personal data using appropriate technical and organisational measures, such as encrypted connections, secure servers and access controls. Access to personal information is restricted to authorised staff and third-party service providers who need it to perform their duties. We review security measures regularly to maintain protection.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, improve site performance, personalise content and support analytics. You can manage cookie settings via your browser or our cookie banner. Some features may not function fully if cookies are disabled.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing, object to processing and request deletion where applicable. You may also request a copy of certain personal data in a portable format. We will consider requests in line with applicable data protection law.
Access, correction and deletion of data
To access or correct your information, log in to your account or contact customer support. For deletion requests we will verify your identity and process requests in accordance with legal and operational requirements, which may include retaining certain records for regulatory or fraud-prevention purposes.
Information sharing and third parties
We may share information with payment providers, identity verification services, fraud-prevention partners, regulatory authorities when required and other trusted service providers who perform services on our behalf. We require third parties to protect personal data and use it only for authorised purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the website or by email. For questions or to exercise your rights, contact our support team at [email protected].